Archives: Reviews
“So we had Shane Stone stop by to replace a capacitor on our a/c which had stalled again. We knew the capacitor was going but wanted to baby the system along as long as we could. Shane checked the system out and when he went to start it he heard a pop at the breaker box and sure enough when he opened the door we could smell a burnt smell. Needless to say, he didn’t get the a/c running but he did locate the problem. Our local electrician stopped by and 2 breakers later all was good. Thanks Shane!”
“So we had Shane Stone stop by to replace a capacitor on our a/c which had stalled again. We knew the capacitor was going but wanted to baby the system along as long as we could. Shane checked the system out and when he went to start it he heard a pop at the breaker box and sure enough when he opened the door we could smell a burnt smell. Needless to say, he didn’t get the a/c running but he did locate the problem. Our local electrician stopped by and 2 breakers later all was good. Thanks Shane!”
“Shane was an absolutely lovely technician. He was quick, kind, and professional. I highly recommend this company and Shane!”
“We loved working with Shane when we installed our unit a few years back. Cannot afford the subscription pricing, but have been having other licensed HVAC companies maintaining our system. Was Disappointed when I waited at home for 5 hours and had to call to see where the tech was, they then sent after hours person who was very nice, but did not know what was causing my system to drop water from the air vent, did not go into the attic to inspect the system and suggested my coils should be cleaned as some dog hair on one side of the unit might be causing the issue. He would charge me $600 +/- for that. So I wasted a lot of time and $99 for absolutely nothing.”
“Shane Stone was very helpful in explaining how I can maintain my heating/cooling system. He was thorough and even showed me how to change my Aprilair filter. He was on time and very professional.”
“Staton Mayfield was knowledgeable, thorough, and pleasant.”
“Mr. S Stone performed my HVAC system maintenance on April 4 at 8:00 AM. He arrived on time and had a very cordial personality. However, my overall satisfaction is below average because of his attention to details, and his readiness to take a shortcut or do unauthorized actions on system's components.
1. He missed checking the air filter and the bottom of the furnace front panel wasn't put back on correctly.
2. He put a hole in the insulation around the suction line to use a temperature tool when he could have removed the condenser's side panel to do that.
3. I stopped him from modifying the AC drain line. The drain pipe already had two access points to insert the compressor hose's nozzle.
He is a good guy. He just need to make some adjustments to get a 5-star rating the next time.”
“Chase came to assess the option of a whole-house dehumidifier. He quickly identified that the installer of my previous A/C system had done an ineffective job. He was great at walking me through the issues, options, and recommendations. I wish I had Chase when I was installing my last one, so I would have had the thoroughness of what Chase and Smart Air could have provided. I would recommend having them quote your job.”
“Shane Bryant,
Thank you so much for your services the last two days. Your company came through for Beverly and me during this Arctic blast. We've been costumers with you for a decade or more and have been satisfied.
Austin, your technician was professional, courteous, and very knowledgeable about his work. He seemed to enjoy his job A good personality.
Thanks for your continued good work.”
“Jacob was very thorough, very professional, and I hope that he will continue to be my AC man.”
“Where to begin. I feel like I got to interact with everyone with Smart Air. And everyone was Extremely friendly and willing to help me resolve my issue. I was so impressed with them coming to diagnosis(Austin) my problem I knew I wanted them to do the repair. Jamie and his associate arrived and got right to work. They were very mindful to be sure they cleaned up after they completed replacing my evaporator coils. Made sure everything was looked over before they left. And big KUDDOS to Smart Air working with me on paying for the work! I can’t say Thank You enough to all of you! Especially now that we are entering the Summer time! Hats off to you folks!”
“AUSTIN WAS VERY PATIENT, THOROUGH AND PROFESSIONAL. HE TOOK THE TIME TO EXPLAIN THINGS TO ME AND WAS VERY KIND. HE TOOK PICTURES AND INSTRUCTED ME ON WHAT TO DO, YOU GUYS HAVE NOT DONE THAT BEFORE AND I REALLY LIKE THAT. HE TOOK THE TIME AND DID THE JOB RIGHT. I APPRECIATE THAT!”
“I want to give the highest complements to Mr Eddie Arteaga. He was on time, very knowledgeable, and a pleasure to interact with. He is the best!”
“We had remodel work done on our roof and in our attic by others. After the work was done, we suspected duct leakage because our AC was running longer to cool the house and the attic was cold.
Shannon set us up with an initial Duct Blast which indeed showed there was leakage (poor score of 138). She clearly explained the next steps of duct repair/follow up testing and worked with me to accommodate my schedule.
Cory and Jaime were amazing. They arrived right on time, were organized and clean, and very professional. They meticulously climbed around in our attic to locate the damaged duct work. This is no small feat as our roof is hipped and it is very hard to access the perimeter. They repaired the damaged ducts and also sealed a damaged air return. Their attention to detail and thoroughness was awesome. After all their work, the follow up Duct Blast test that they did resulted in a score of 90.
Hats off to the Smart Air Team!
By the way, Shane is amazing and has helped us out of binds many times over the years!”
“Christopher Rodgers-Urdy did a great job helping us minimize potential damage to/from our HVAC system and making sure our system won't be the problem when the temperatures are deadly.”
“Smart Air has hard working technicians and empathic customer support personnel. After a month-long delay caused by supply chain issues, a replacement compressor was finally delivered. Shane called upon the American Standard field expert to assist in trouble shooting the problems causing the fatal fault errors. Shane stood behind the warranty and performed the A/C repairs at no cost.”
We had our AC go out at 11pm the night before, so we called first thing Friday morning and they had a tech to our house by 8am. He was fast, efficient and got the part fixed for a very reasonable price. In the heat of summer, we were SO thankful to have the speed and easy service. We will recommend and use Smart Air Cooling and Heating again for our future AC needs.
We contacted Smart Air Cooling and Heating after a search through the Better Business Bureau. Shane was able to come out to our home same-day. He was upfront about his fees (lower than anyone else we asked, lower than Jon Moore by 50%!). Once in our home, he put booties over his shoes to protect our carpet. When he installed a brand new motor for us (which we saw come right out of the package), it works great, but makes a strange noise. Shane volunteered to write a guarantee of his work on our bill, and was very clear he’d return anytime to replace that weird motor if we wanted. I’d recommend this company to anyone. His fees are the best, but he definitely beats the other companies on service without a doubt!
Shane Bryant with Smart Air Cooling and Heating is my new best friend. After being screwed over by my home warranty service and by the A/C company they assigned to me, I was lucky enough to find Shane with Smart Air. Not only was he thorough in his inspection of my A/C, he also patiently answered my questions and was comprehensive in his explanation. Never once did I feel that he was making up problems to prolong the service call or making recommendations to increase the cost of the call. The problem that the other A/C company found and quoted to cost up to $600 turned out to be a clog that Smart Air fixed in under an hour. He was super professional and I will definitely turn to him to maintain my A/C.
I bought a house and the hvac unit was very loud and horribly inefficient, clogged full of dog hair and dirt. A buddy recommended a few people to me and Shane was the best by far. Fox wanted $100 to come look at the unit, just for the call. No thanks. If you want to charge me for an estimate, I think you are not good at your job. Shane came out for free, told me it was just really dirty and needed to be cleaned. He did it in one day and came back the next to install a new return, which I wanted as well. Now I can barely even hear the unit run and it works very well, which is a major improvement. Shane is honest and knows what he is talking about, even going into some mild engineering talk with me when I asked questions. A smart guy. And he works with a guy named Geronimo, which is cool. I’d use him again, no doubt.
Shane of Smart Air is terrific! He’s friendly, business-like, smart, and most of all, fair. I hired him to fix a furnace problem at our rental property in south Austin and he arrived on-time, took care of the problem, made a recommendation that I postponed (and shouldn’t have) and then came out again when what he predicted would happen, happened. He was more than fair with pricing and again, was prompt and courteous. I found his reviews on YELP and that’s why I chose him to start with. Now I am hoping my review will cause others to seek him out, you WON’T be disappointed!
I had my air conditioner replaced recently, as it was 15 years old and the rebates right now are fantastic. I also had them add some insulation and weatherize the house ( the rebates again.) I shopped around and Smart Air was comparable with the rest, so I went with them due to the reviews here and I had a good feeling about the owner, Shane. I am very happy I did. Everyone that came over to work on the house was professional and courteous, and they cleaned everything up after they were done. Shane has been extremely helpful with getting all the complicated rebate paperwork done and having the appropriate officials over to verify the work. Amazingly, I really haven’t had to do as much in that regard (whew.) Lastly, Smart Air even got me the recycle rebate for the old conditioner (which a couple of the other guys, to remain nameless, were unwilling to do.) If you are needing any HVAC work, I cannot more highly recommend Smart air.
After Tyler from Tejas Air & Heat just completely flaked out on me by disappearing, I found Smart Air through Yelp. Shane was great. It took awhile to figure out all the problems and get everything repaired due to his busy schedule (the 30+ days of 100+ temperatures are undoubtedly keeping him busy), but in the end I am 100% satisfied. The best thing is Shane was extremely communicative and if he was running behind schedule he would let me know. I’m renting currently, but Shane will definitely be my AC guy when I buy my own place.
I had problems cooling a remodeled house I bought and Shane did a great job of balancing the air output throughout the house. He came out and made slight adjustments for no charge weeks later. Great service and affordable too. Highly recommended.
My husband has had his Real Estate License for forty years, licensed Home Inspector, Commercial Applicator with TDA for twenty and commercial contractor for forty. Shane installed my unit 11 years ago and have had no problem from day one. He designed a system that went from hall updraft unit to one installed in the attic suspended from the joists. All new ducts, exhaust fan, and insulation to my Winsdor Park home. It has changed our life and has made a wonderful home comfortable. Thanks to everyone from Shane to Jeannie in the office and of course, Austen the tech. Always prompt, polite and knowledgeable. Thanks Smart folks.
Ross and Anthony showed up and over two days replaced our old equipment with new, quiet systems. Both guys were extremely professional and friendly and explained what they were doing each step of the way. Really a great crew.
I would like to thank Mr. Ross, Smart Air technician, for his professional attention to detail and system knowledge. He was quick to understand my AC issue and offered helpful advice on operation and maintenance. Thanks!
Problem with my AC was diagnosed and repaired quickly. Cost was very reasonable. I opted for the maintenance program which further helped bring down cost. Technician was very knowledgeable and friendly.
I’ve been using SmartAir for several years. They are very responsive and consistently show up on time and do a great job. This group runs an honest and customer-focused business. Austen was fantastic. Would definitely recommend these guys.
My AC quit on an August afternoon – not okay. Smart Air had someone here within 20 minutes, and my AC was blowing ice cubes again within an hour. Sweet, sweet air conditioning.
The technician (named Austen) was very courteous and knowledgeable. He clearly enjoys what he does and took the time to explain each issue we had with our two different A/C units. The invoice included photos of the parts replaced as well as readouts from the screen of the diagnostics tool for future comparison. I feel good about recommending this company to a friend/family.
They were very professional and didn’t waste any time! They finished quickly and the price is reasonable!
Austin arrived on time and did a detailed service inspection that resulted in the replacement of a capacitor on the compressor side of the system. He communicated his plan and steps along the way and kept us informed of what he was finding and the cost and time implications to his work. I very much appreciated his approach and good service.
Outstanding service and workmanship as always. Smart Air Cooling and Heating has always been five-star in my experience. Dereck, my technician, was right on time, very courteous, and explained everything he was doing in very plain language. I really appreciated that there was no “hard sell” to get me to sign up for maintenance plans, etc. He just clearly explained the options that were available.
“We had our AC go out at 11pm the night before, so we called first thing Friday morning and they had a tech to our house by 8am. He was fast, efficient and got the part fixed for a very reasonable price. In the heat of summer, we were SO thankful to have the speed and easy service. We will recommend and use Smart Air Cooling and Heating again for our future AC needs.”
“Very prompt and thorough from callback to scheduling To service. Austen Ross is a very good technician as well as friendly and considerate. Great company with great business model and very customer experience oriented.”
“Installed complete new HVAC inside and out, and replaced duct work. I have never before been SO pleased with everyone connected to a company. From my sales advisor to each and every service technician that worked over the 3-full days installation, they were all wonderful! My conversations with office personnel were also pleasant and satisfying. Brandon was excellent! He took pains to explain things to me about the install, and I now know more about HVAC systems than I ever would have guessed! He and the crews were very conscientious about controlling noise from the work, and also clean up where they had been. Brandon and his assistant came back the following morning to fix one final issue to the electrical wiring. They wanted to ensure that I had a safely installed system and that I was happy with the work done. I have had a maintenance policy with Smart Air Cooling and Heating for several years on my old system, and was always pleased with the attention they paid to my old system during seasonal check-ups. I HIGHLY recommend this company for any AC or HVAC work you need done. I think you will also be a satisfied customer like me.”
“Outstanding service and workmanship as always. Smart Air Cooling and Heating has always been five-star in my experience. Dereck, my technician, was right on time, very courteous, and explained everything he was doing in very plain language. I really appreciated that there was no “hard sell” to get me to sign up for maintenance plans, etc. He just clearly explained the options that were available.”