“Mr. S Stone performed my HVAC system maintenance on April 4 at 8:00 AM. He arrived on time and had a very cordial personality. However, my overall satisfaction is below average because of his attention to details, and his readiness to take a shortcut or do unauthorized actions on system's components.

1. He missed checking the air filter and the bottom of the furnace front panel wasn't put back on correctly.
2. He put a hole in the insulation around the suction line to use a temperature tool when he could have removed the condenser's side panel to do that.
3. I stopped him from modifying the AC drain line. The drain pipe already had two access points to insert the compressor hose's nozzle.

He is a good guy. He just need to make some adjustments to get a 5-star rating the next time.”

– Lewis M.