Customer Support Representative
“Where to begin. I feel like I got to interact with everyone with Smart Air. And everyone was Extremely friendly and willing to help me resolve my issue. I was so impressed with them coming to diagnosis(Austin) my problem I knew I wanted them to do the repair. Jamie and his associate arrived and got right to work. They were very mindful to be sure they cleaned up after they completed replacing my evaporator coils. Made sure everything was looked over before they left. And big KUDDOS to Smart Air working with me on paying for the work! I can’t say Thank You enough to all of you! Especially now that we are entering the Summer time! Hats off to you folks!”
- Phillip R.
“We had remodel work done on our roof and in our attic by others. After the work was done, we suspected duct leakage because our AC was running longer to cool the house and the attic was cold. Shannon set us up with an initial Duct Blast which indeed showed there was leakage (poor score of 138). She clearly explained the next steps of duct repair/follow up testing and worked with me to accommodate my schedule. Cory and Jaime were amazing. They arrived right on time, were organized and clean, and very professional. They meticulously climbed around in our attic to locate the damaged duct work. This is no small feat as our roof is hipped and it is very hard to access the perimeter. They repaired the damaged ducts and also sealed a damaged air return. Their attention to detail and thoroughness was awesome. After all their work, the follow up Duct Blast test that they did resulted in a score of 90. Hats off to the Smart Air Team! By the way, Shane is amazing and has helped us out of binds many times over the years!”
- Tina B.