Problem with my AC was diagnosed and repaired quickly. Cost was very reasonable. I opted for the maintenance program which further helped bring down cost. Technician was very knowledgeable and friendly.
I’ve been using SmartAir for several years. They are very responsive and consistently show up on time and do a great job. This group runs an honest and customer-focused business. Austen was fantastic. Would definitely recommend these guys.
My AC quit on an August afternoon – not okay. Smart Air had someone here within 20 minutes, and my AC was blowing ice cubes again within an hour. Sweet, sweet air conditioning.
The technician (named Austen) was very courteous and knowledgeable. He clearly enjoys what he does and took the time to explain each issue we had with our two different A/C units. The invoice included photos of the parts replaced as well as readouts from the screen of the diagnostics tool for future comparison. I feel good about recommending this company to a friend/family.
Austin arrived on time and did a detailed service inspection that resulted in the replacement of a capacitor on the compressor side of the system. He communicated his plan and steps along the way and kept us informed of what he was finding and the cost and time implications to his work. I very much appreciated his approach and good service.
Outstanding service and workmanship as always. Smart Air Cooling and Heating has always been five-star in my experience. Dereck, my technician, was right on time, very courteous, and explained everything he was doing in very plain language. I really appreciated that there was no “hard sell” to get me to sign up for maintenance plans, etc. He just clearly explained the options that were available.
“We had our AC go out at 11pm the night before, so we called first thing Friday morning and they had a tech to our house by 8am. He was fast, efficient and got the part fixed for a very reasonable price. In the heat of summer, we were SO thankful to have the speed and easy service. We will recommend and use Smart Air Cooling and Heating again for our future AC needs.”
“Very prompt and thorough from callback to scheduling To service. Austen Ross is a very good technician as well as friendly and considerate. Great company with great business model and very customer experience oriented.”