Reviews
That’s why it’s so disappointing to be chasing them down over something that should have been easy: the rebate applications that they promised to handle. They are on the Austin Energy list for participation contractors to apply for the city energy efficiency rebates. These rebates were an important part of our decision to go with Energy Star units, and we chose Smart Air in part because they assured us they’d take care of the paperwork.
Eleven months later, despite multiple requests and reminders, the rebate applications have not been sent in. In the meantime, our current president is threatening to eliminate Energy Star rebates. It’s not just frustrating—it feels like the last 5% of a great job is still missing. And it matters. We're talking over $1000, here, not a little rebate check.
We’re not the kind of people who like leaving bad reviews. It’s a call-in from satisfied (but weary) customers who would love to be fully satisfied.
Smart Air, please follow through. You’ve already done the hard part. Just close the loop.
—Ben & Patti”
“Your employees park like entitled assholes. I would love to share a photo with you. I won’t use your company because I wouldn’t want people like that at my home.”
“Excellent tech, on time, prepared, honest and completely up front on his actions and findings. Answered my questions without any hesitation.
Thank you Shane Stone! I look forward to having you back next maintenance schedule!”
“Staton, Daniel and crew did a fantastic job replacing our air handler and installing a new fresh air intake system. They were timely, professional and obviously care about what they do. I had a quite a few questions throughout the process and Staton answered them in a patient way, and in a way that I could understand things. Would 100% definitely recommend Smart Air for any AC repairs!”
“Staton quickly located the route cause of our AC issue. He had the tools to clear the condensate line blockage and when he was finished he showed me that is now clear.”
“So we had Shane Stone stop by to replace a capacitor on our a/c which had stalled again. We knew the capacitor was going but wanted to baby the system along as long as we could. Shane checked the system out and when he went to start it he heard a pop at the breaker box and sure enough when he opened the door we could smell a burnt smell. Needless to say, he didn’t get the a/c running but he did locate the problem. Our local electrician stopped by and 2 breakers later all was good. Thanks Shane!”
“So we had Shane Stone stop by to replace a capacitor on our a/c which had stalled again. We knew the capacitor was going but wanted to baby the system along as long as we could. Shane checked the system out and when he went to start it he heard a pop at the breaker box and sure enough when he opened the door we could smell a burnt smell. Needless to say, he didn’t get the a/c running but he did locate the problem. Our local electrician stopped by and 2 breakers later all was good. Thanks Shane!”
“Shane was an absolutely lovely technician. He was quick, kind, and professional. I highly recommend this company and Shane!”
“We loved working with Shane when we installed our unit a few years back. Cannot afford the subscription pricing, but have been having other licensed HVAC companies maintaining our system. Was Disappointed when I waited at home for 5 hours and had to call to see where the tech was, they then sent after hours person who was very nice, but did not know what was causing my system to drop water from the air vent, did not go into the attic to inspect the system and suggested my coils should be cleaned as some dog hair on one side of the unit might be causing the issue. He would charge me $600 +/- for that. So I wasted a lot of time and $99 for absolutely nothing.”
“Shane Stone was very helpful in explaining how I can maintain my heating/cooling system. He was thorough and even showed me how to change my Aprilair filter. He was on time and very professional.”